CONCEPT DEMO — not a live system. Prepared by PaperChaseWebb Inc. for Harmer Communications. Every figure shown is illustrative sample data.
Internal operations tool · concept demo

Eight revenue lines. Five islands.
One board.

Harmer-NET, Island WiFi, radio sales, rentals, the repair bench, fleet tracking, sound system installs and the upfit bays. Today they live in different systems, different spreadsheets, and a few people's heads. This puts them on one screen — with the recurring-revenue number on top.

See the board ↓ What it answers Built on data Harmer already generates.
5 islandsMaui · Oʻahu · Lānaʻi · Molokaʻi · Hawaiʻi
30+ yearsTwo-way communications in Hawaiʻi
8 linesNetwork, WISP, sales, service, rentals, tracking, audio, upfit
1 boardRead-only on day one
Harmer Ops / Company board
All islands Kahului HQ
Live · synced 1m ago
All islands All lines Compare: prior year
Radios on Harmer-NET
903
▲ 21.7% YoY
Recurring revenue
$106.1K/mo
▲ 18.2% YoY
Network uptime
99.94%
— 1 site degraded
Bench turnaround
2.8days
▲ under 3-day target
Open quotes
$412K
▼ 6 aging past 14d

Harmer-NET subscribers & monthly net adds

Rolling 12 months · all islands · billable radios on the network

Radios on network Net adds · gained Net adds · lost

Tower & site status

Repeater network, refreshed every 60s

Haleakalā Summit
Maui · grid + battery
99.99%
Operational
West Maui Mountains
Maui · West Maui Zone
99.97%
Operational
Lānaʻihale
Lānaʻi · West Maui Zone link
99.91%
Operational
Kahului Base
Maui · shop-side repeater
100.0%
Operational
Molokaʻi Ridge
Molokaʻi · solar + battery
98.62%
Degraded
Oʻahu Inter-Island Link
Oʻahu · Maui ↔ Oʻahu path
99.88%
Operational

Revenue by line

Trailing 12 months · subscription lines highlighted

$2.60M total
Harmer-NET subscriptions
$736K
Vehicle & public safety upfitting
$512K
Two-way radio sales
$438K
Island WiFi (WISP)
$420K
Maintenance & repair
$196K
Fleet tracking
$118K
Sound system installation
$96K
Radio rentals
$88K

48.9% of trailing revenue is subscription — Harmer-NET, Island WiFi and fleet tracking together. That ratio is what a bank, a buyer, or a succession plan actually values, and it's up 6.8 points year over year.

What needs a decision today

Raised by the board in the last 24 hours

Molokaʻi Ridge solar bank at 61% — roughly 14h to reserve threshold. Overcast forecast through Thursday.
Roll a truck·06:12 HST
NX-3320 stock down to 11 units — below the 20-unit floor, with 26 radios already committed to the Kahului job site.
Reorder·05:40 HST
3 radios on the Kahului Trucking account haven't keyed up in 7+ days — billing but not transmitting.
Call the account·Yesterday
Island WiFi AP "Kīhei-North-3" at 4.2% packet loss — 31 homes affected, no tickets filed yet.
Get ahead of it·Yesterday
Resort A/V quote ($68K, sound system + radio) has sat 19 days with no follow-up logged.
Chase the quote·2 days ago
Heavy Rescue build passed electrical inspection — still on for the Sep 12 handover.
On track·Yesterday
42 rental radios due back Monday from the Maui Marathon — bench has capacity to turn them same day.
Scheduled·2 days ago

Island WiFi — subscribers & plan mix

310 homes connected · 24-month terms

$35.0K/mo
Fast — 25↓ / 5↑ Mbps
214 homes
$75/mo · $16.1K monthly
Turbo — 50↓ / 10↑ Mbps
96 homes
$120/mo · $11.5K monthly
Fast $75 Turbo $120

248 of 310 homes lease equipment at $30/mo — another $7.4K recurring. Blended ARPU is $112.90. Moving 40 Fast homes to Turbo would add $1.8K/mo without a single new install.

Upfit bays

Vehicle & public safety builds in progress

4 active
Mobile Command Unit 92%
Bay 1 · handover Aug 21 · Whelen light bar cutover pending
Twin Walk-In Heavy Rescue 78%
Bay 2 · handover Sep 12 · electrical inspection passed
Patrol fleet ×4 45%
Bay 3 · handover Sep 28 · awaiting Adrian Steel console brackets
Ambulance re-fit ×2 20%
Bay 4 · handover Oct 3 · teardown complete

Bench turnaround

Repair days, weekly average vs. the 3-day promise

14 in shop
At or under target Over target

Paperwork in flight

Agreements and forms blocking revenue

Quote requests open
$412K potential · 6 aging past 14 days
23
Subscriber agreements unsigned
47 radios ready to activate · $3.2K/mo waiting
9
Rental agreements out
186 radios deployed against them
6
Card / ACH forms pending
2 accounts past due, billing on hold
4

Nine unsigned subscriber agreements is $3.2K/month of recurring revenue sitting in someone's inbox. This pane exists so it doesn't sit there twice.

Subscribers by industry

903 billable radios · who's actually on the network

Construction
198
Hospitality & resorts
176
Transportation & delivery
141
Fire & rescue
92
Manufacturing
78
Agriculture
71
Education & campus
64
Bars & restaurants
45
Security & other
38

Rental fleet — committed

Radios out and radios promised

186 deployed
Job / eventIslandRadiosReturn
Maui MarathonMaui42Mon
Parade of LightsMaui30Dec 6
Kahului job siteMaui26Ongoing
Resort renovation — WaileaMaui24Sep 30
Ocean FestOʻahu18Sep 14
Harvest crew — upcountryMaui16Oct 11
Campus orientation weekMaui14Aug 25
Molokaʻi utility crewMolokaʻi16Nov 2

Concept demonstration — illustrative data. This board was built from Harmer Communications' public website — Harmer-NET, Island WiFi, two-way radio sales and rentals, maintenance & repair, fleet tracking, sound system installation and vehicle upfitting — to show what a single internal operations view could look like. Product names, service lines, plan pricing and coverage areas are taken from that public site. Every number, account, site reading, build and date on this screen is invented sample data. These are not Harmer's real figures, which we have not seen and have not asked for. A live board would be built against Harmer's own systems.

What it answers

The questions that currently take a phone call.

Nothing here is exotic. It's information Harmer already has — just not in one place, and not before someone has to ask for it.

01
Which tower is going to give us a problem this week?
02
How much of our revenue is subscription, and is it growing?
03
Are we actually hitting the turnaround we promise?
04
Which radios are billing but haven't keyed up in a month?
05
Do we have stock for what's already committed?
06
Will the Heavy Rescue build hit its handover date?
07
How many signed agreements are we waiting on, and what are they worth?
08
Which quotes have gone quiet and need a call today?
09
What's out on rental right now, and when is it back?
10
Which industry is growing on the network — and which is quietly leaving?
Four panes

Built around how the shop actually runs.

Network

Every repeater site with uptime, power state and link health — solar and battery banks included, so a Molokaʻi problem surfaces before a customer calls it in.

Money

All eight lines split out, with subscription separated from one-time. Harmer-NET, Island WiFi and fleet tracking rolled into the one ratio that determines what the business is worth.

Bench & bays

Repairs against the turnaround you advertise, upfit builds against handover dates, and the parts that gate both — Kenwood stock, Whelen, Adrian Steel.

Fleet & paperwork

Where every radio is — sold, subscribed, rented or on the bench — plus the agreements, quotes and billing forms that turn deployed hardware into collected revenue.

Rollout

No rip-and-replace.

01

We read what you already run

Billing, radio programming records, the repair log, parts and stock, tower monitoring, the customer forms. Whatever form it's in today — including spreadsheets and the whiteboard in the shop.

02

The board goes up read-only

Nothing writes back to your systems on day one. It reads, reconciles, and shows the picture. If a number looks wrong, we chase it down before anyone starts depending on it.

03

Alerts earn their place

An alert that fires and gets ignored is worse than no alert at all. Thresholds get tuned to your operation until every item on the board is one you'd have wanted to know about.

Next step

Thirty minutes. Bring one line of the business.

Pick the messiest one — the bench, the bays, the network, or the paperwork. We'll walk through what it looks like on the board and what it would take to get there for real.